Review of David's Bridal by Angel GagnePosted: Friday, 01 April 2016 - Hamilton
WARNING. Davids Bridal has the worst customer care I have ever seen. I brought my bridesmaids to get measured and try on their dresses at the Davids Bridal in Hamilton. First the people at the front checking us in completely ignored us until I walked right up to the post. Second, person helping us was helping everyone else and frequently disappeared leaving us constantly waiting to get her attention for a minute at a time. Third, four of us had to share one dressing room, why did we make an appointment?. Once everyone was measured and the rep wrote down the sizes and we were able to pay. A couple of weeks later two of the four dresses come in and we are now told that we need to pick the dresses up within 7 days. This is information we should have been given when we ordered as we mentioned we are all from out of town. Finally after two calls to Davids Bridal and they said they have a free shipping promotion on and they shipped them. At this point I was relieved and thought everything would go smoothly now. I WAS WRONG! The two dresses come in and one is 3 sizes too big! What is the point of measuring someone if you are not going to order their size? Obviously they are scamming you into getting alterations. I could have guessed her size myself and saved a trip. The dress wouldn’t even stay on their body, it would just fall completely off. My bridesmaid calls the customer service line and they tell her that she has three options. 1. This style doesn’t usually fit without alterations, so you could do alterations. 2. You can order another size but it still will not fit. 3. You can choose a different style. IF this dress was NOT going to fit her why would they let her order it? Perhaps some product knowledge training would have avoided this? The second dress is sewn completely crooked. The zipper is off and the ribbon around the waist is completely off. After the first call we did not even try to call the store, clearly they do not care about their customers or their quality. So far, I am mortified and disgusted by the service given through this location and through the customer service line. I am horrified by the quality and the trickery that David’s Bridal sells. I am also terrified about the other 2 dresses I am yet to receive. DO NOT SHOP HERE. NOT WORTH YOUR MONEY OR TIME. If you are considering going to Davids Bridal you will have better luck at WALMART.